Digital Loan Recovery Specialists
Smart recovery for the digital age.
With the rapid rise of mobile and digital lending, comes a new set of recovery challenges. At Svanna, we have developed a specialized approach to handle digital loan collections effectively, drawing on our experience with leading institutions such as Equity Bank, Family Bank, KCB, and various digital lenders like Pezesha and Asante Financial Services.
Our digital recovery unit combines intelligent skip tracing, advanced calling systems, and data-led segmentation to reach customers wherever they are — even for written-off or non-performing loans. From salary advances and merchant loans to app-based microloans, we ensure high recovery rates while maintaining professionalism and compliance with regulatory standards.
We don’t just rely on automation — we train our recovery agents to understand digital borrower behavior, navigate different platforms, and handle each case with tact. Our cloud-based systems allow us to deliver daily reports, track PTPs (Promise to Pays), and manage performance in real time. We work like a digital lender should: fast, flexible, and focused on results.