Business Continuity & Data Security

In an unpredictable world, business continuity and data protection are no longer optional — they are essential. At Svanna, we’ve built strong operational resilience into our debt recovery framework to ensure uninterrupted service to our clients at all times.

Our offices are located outside Nairobi’s CBD to reduce exposure to political or social disruptions. More importantly, we have fully enabled remote working through cloud-hosted systems including secure CRM, dialer solutions, and encrypted devices. All our staff operate under endpoint security protocols with USB restrictions, cloud backups, SSL certification, and role-based access controls.

This means that no matter the disruption — be it a pandemic, protest, or blackout — our recovery operations continue seamlessly. Your data remains protected, and your debt collection efforts stay on track. We don’t just plan for continuity; we deliver it every day, backed by agile leadership and secure digital infrastructure.

Svanna is officially registered as a data controller by the Office of the Data Protection Commissioner (ODPC), in accordance with the requirements of the Data Protection Act, 2019. This designation reflects the company’s adherence to established data protection standards, including transparency, accountability, and lawful processing of personal data. Customers can be assured that their information is managed securely and in full compliance with applicable data protection regulations.